Warranty Policy

We stand behind the quality of our products with a limited warranty. The warranty is valid for up to six months from the date of purchase. Warranty timeline of each category and product may vary and is written on the respective product page under the Warranty tab.

Any and all manufacturing defects in production pertaining to performance. Such defects include issues related to the failure of components. This guarantee applies when the product is used under normal conditions and for the purpose for which the product was designed.

Paw Point's warranties do not cover misuse, neglect, accidents, abrasion, solvents, cleaning liquids, damage during transport, or any modification to a Paw Point item. We also cannot be held responsible for loss, damage or cost resulting from the use or loss of our products. Please note that general wear and tear, including but not limited to the breakdown of colours and materials over time, is not considered a material or manufacturing defect and is therefore not covered by our warranties.

We will not honour fake or fraudulent warranty claims and reserve the right, in our sole discretion, to reject any warranty claims that we suspect to be fraudulent (including intentional damage to products, duplicate claims, and counterfeit products).

If you think your product has a manufacturing defect, you can submit your warranty claim. To file a warranty claim, fill out the form provided at the bottom of the Warranty Policy page and our team will further assist you with the procedures. We will try our best to provide you with a suitable resolution as per the criteria.