Cancellation Policy

Cancellation before shipment:
If the order or the item(s) that you want to cancel have not been shipped yet, you can visit My Orders in your Paw Point account and cancel a part or the complete order. In such cases, the order will be cancelled, and the refund for the items cancelled will be initiated within 48-72 business hours. It will take an additional 4-5 business days for the amount to reflect in your account.

Cancellation post shipment:
Please note that we don't entertain any cancellation requests for orders that have already been shipped. However, you can return a part or the complete order within 24 Hours of receiving the product by going to the My Orders section. The seal of the item(s) being returned should be intact and untampered with.

There are zero cancellation charges if the order hasn't been shipped from our warehouse, but if the order has already been shipped we will not be able to cancel it.

If you want to cancel or change your order after shipment, you can go to the My Orders section to cancel your order. However, actual shipping charges levied by the courier company will be deducted from the amount paid by you and the balance amount will be refunded.

The policies for all products are different. Please check the Shipping Policy and Return And Exchange Policy on the main product page to check if the products are cancellable/returnable or not. For any other clarifications, customers can contact our support team at support@pawpoint.world

In case of cancellation before shipment:
The refund is processed within 48-72 business hours after receiving the cancellation request. It may take an additional 4-5 business days for the amount to reflect in your account.

In case of cancellation after shipment:
The refund will be processed once we have received the product(s) and the quality check is completed. Once our quality team is satisfied with the condition of the products received by them, the refund will be processed within 48-72 business hours. It may take an additional 4-5 business days for the amount to reflect in your account.