Return, Replacement and Refund Policy

Paw Point offers its customers an ’Easy Return Policy’, wherein you can raise a return/exchange request for a product within 24 Hours of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.

Step 1: Go to the My Orders section or the Contact Us page and raise a return request for the whole or part of your order.

Step 2: The item(s) will be picked up within 4-5 business days.

Step 3: Our Quality Assessment Team will verify the return and do the required quality checks to verify whether the item(s) returned are in an appropriate* condition.

Step 4: Once our Quality Assessment Team is satisfied that the item(s) returned are in an appropriate* condition, the refunds/replacements will be initiated.

• The product is damaged due to misuse
• Returned without proper safety packaging
• The package seal is broken or the product is used or altered.
• If the request is initiated after 24 Hours of order delivery
• Free product or promotional gifts (Freebies)

Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request a replacement or cancellation and refund. If you have received an item in a damaged/defective condition or have been sent the wrong product, you can follow a few simple steps to initiate your return/refund within 24 Hours of receiving the order:

Step 1: Contact our Customer Support team via Contact Us within 24 Hours of receiving the order. The window for this will open when our delivery partners mark the orders “delivered”. Delayed queries will not be encouraged on account of the package being opened late.

Step 2: Share images and videos (JPEG only) with us along with your order details and your request to return/replace/refund the defective/wrong items in your order. Our team will assist you as per the policy in which your order was placed.

Step 3: We will pick up the products within 4-5 business days. If the returned products are received in the appropriate* aforementioned conditions, a refund or replacement as requested will be initiated.

Yes, a partial return can be created from the whole order according to the individual product return policy, thereby seeking a replacement/refund. However, any product being returned needs to be returned in full including all the components as well as any complimentary products that came along with it.

Please note that Paw Point initiates the refund after the returned item has reached us and during the quality check, the item(s) are found to be in an appropriate* condition. Therefore, the refund initiation time may vary by the time taken by the courier partner to deliver the return to a Paw Point warehouse. In case of any refund discrepancies, Paw Point may, at its sole discretion, request you to share with us a screenshot of your bank statement.

After the refund has been initiated by Paw Point as per the Returns Policy, the refund amount is expected to be reflected in the customer account as per the following timelines:

For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 48-72 business hours of us receiving the products back. It may take 4-5 additional business days for the amount to reflect in your account.

For Cash On Delivery (COD) transactions, we will initiate a bank transfer against the refund amount as per the billing details shared by you. This process will be completed within 48-72 business hours of us receiving the products back and your bank details via email. It will take an additional 4-5 business days for the amount to reflect in your account.

In addition, we also provide the hassle-free option of refund through Paw Point Vouchers, which can be used during future purchases.